Tag Archives | client questions

What is a conversation like with a new or potential client who is leary of working “virtually”?

Today we answer Candy’s question…what is a conversation like with a new or potential client who is leary of working “virtually”?

Resources:
Entrepreneurial Freedom

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What is the best way to send out a rate increase letter?

Today we answer Laurie’s question…What is the best way to send out a rate increase letter?

Resources:
IVAA
VAnetworking
Entrepreneurial Freedom

Sample Rate Increase Letter:

Dear Steve,

Please note that as of July 1, 2005 the following rate changes for OffAssist’s services will take effect:

Off-Site Rate: $0.00 per hour

On-Site Rate: $0.00 per hour

Drive Time Rate: $0.00 per hour

Mileage is always billed at the current IRS rate, currently $0.55 per mile. Reimbursements such as delivery and client requests are billed at the actual cost. “Rush Jobs” are billed on a case-by-case basis.

As you know, I remain committed to providing excellent, detailed service completed in an efficient and timely manner. Your satisfaction and confidentiality are guaranteed.

Thank you for your continued business.

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Using a VA with an in-house assistant

Nancy asked me about working with a client who has an in-house assistant already…

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How can a VA help with podcasting and website revisions?

I answer Rosa Linda’s question, “I am running a video podcast & accompanying website as a “one-woman-band.” How could a VA help me? And how much does a VA generally cost?”

Rosa, you can find qualified VAs by browsing the VA directories or submitting and RFP to either IVAA or VA Networking – best of luck!

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