What do you think about this video and outsourcing?

Today we answer Martha’s question…what do you think about this video and outsourcing?

Resources:
Indian Virtual Assistant Services – featured in CNN news

About Candy

My name is Candy and I own OffAssist. I've been a VA since February 2002 and work full time with my husband at it. We have been very successful and I am always being asked for just 2 minutes of my time. This is my way of giving everyone... "just 2 minutes of my time". Enjoy and please ask away!

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5 Responses to What do you think about this video and outsourcing?

  1. Sara Carbaugh July 5, 2010 at 10:37 am #

    I don’t necessarily blame the Indian Virtual Assistants because like you said they are just working and competing with what is in their country which is really lowest cost labor. I think the part that bugs me is the clients or potential clients who don’t understand any of that and then try to beat down your price because they can find someone else to do it for them for much much cheaper.
    Sara Carbaugh´s last blog post ..Really Facebook Really-

  2. Justin July 5, 2010 at 11:05 am #

    I have to say I agree. Part of being in business is having competition – if that comes as a surprise, there are bigger problems to worry about. It really doesn’t matter if it comes from the other side of town or the other side of the planet, it’s always going to be there.

    If my clients want to hire someone in India to do what I do, I wish them all the best. My clients know that I’m good at what I do, they know I provide superior customer service, and they know that if I abscond with their data, there is something they can do about it.

    I want clients to come to me because they want what I do – not just the work I do, but the way I do it. I’m not threatened by lower prices – I’m not competing with Walmart.
    Justin´s last blog post ..How Much Do You Want To Know

  3. Eve July 5, 2010 at 11:59 am #

    You make some really great points Candy – glad to hear this perspective too! The “I” in IVAA calls us to respect our colleagues in other countries and find ways to lift the entire industry.

    That said, I agree also with Sara . . . but since in many ways, VAs promote ourselves as the “outsource” for businesses who want to reduce payroll, hey we could be seen as taking work from more traditional admins. Obviously the answer is not to make blanket statements about people we don’t know, but rather to be clear about the value we offer and stick to that.

    Finally, I want to check on my assumption that the CNN video shows a typical setup for Indian VAs. What’s pictured is a very different business model from ours – these folks are employees rather than business owners as we are, and are working under conditions very different from ours. Apples to oranges really . . .

    Thanks for the great topic Candy!

  4. Cindy Opong July 5, 2010 at 2:35 pm #

    I tend to agree Candy. I don’t wish to deny those outside the USA (or here even) who can charge a much lower amount and make their living off of that. And if they’re fabulous at what they do, their clients are happy, and they’re earning what they need to sustain their lifestyle, that’s great for them!

    Unfortunately there are plenty of stories of overseas (and USA based too) companies who have done shoddy work, been fraudulent, etc. We should always be wary of a blanket categorization and remember that each is a unique situation. Businesses need to do their homework too before hiring any service provider – get references, talk to the VA you’ll be using directly, have them do a sample project, etc.

    Like Sara, I do get frustrated with prospects who think I should be charging much lower amounts. Thankfully I’ve learned that such businesses are not my target market. I’m revamping my website and clearly saying that if you’re looking for the lowest rate per hour, you’d best move on because that’s not us. Even within the US/Canada market I’m not the cheapest. But I have 8 years of experience as a VA in addition to years in corporate, I have expertise and skills that are worth more than what I’m currently charging, and my clients know I will go 100 extra miles for them.

  5. Patty July 6, 2010 at 10:20 am #

    Well, there’s not much else to say that hasn’t already been said. It doesn’t bother me what others charge as long as they are earning what they need, keep their clients happy and they are happy. Who is it to judge who should charge what?

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